Guarantee & Warranty Information
Our competitors offer some sort of warranty to cover manufacturing defects, but only Pet Stop® offers UltraCare! This exclusive warranty goes above industry standards by offering not only a lifetime warranty against manufacturing defects, but also protection against accidental damage.
Get In Touch Today (855) 463-7387
| We Take ‘Lifetime Warranty’ To the Next Level
UltraCare goes above industry standards by offering a lifetime warranty against manufacturing defects and protection against accidental damage. Most premium pet-containment systems offer some sort of lifetime warranty to cover manufacturing defects. Only Pet Stop offers UltraCare! |
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What makes Pet Stop the best pet fence company?
The answer is simple…
… It’s our people.
The difference is reflected every day in the spirit that drives our organization in everything we do. From product design to custom configuration to installation and training, we work hard to deliver a superior solution that works gently but effectively for you and your pet. Happy, healthy pets are our inspiration.
All of us at Pet Stop are in one way or another “old dogs” in this business. In fact, our management team has over 70 years combined years of experience. We truly are the dog fence experts. And we stand behind a pet-containment solution that is simply superior to any other.
… It’s our dealers.
All our local dealers are caring representatives who deliver the full expertise of our organization in person. Not only does Pet Stop have some of the most experienced pet-boundary professionals in the business; we are particularly proud of the fact that 75 percent of them were previously with competing manufacturers.
What does all this say about Pet Stop? Our dealers know a superior dog fence when they see it and have opted to offer their valued customers the most responsible, advanced and safest dog fence on the market today. Call it a sense of duty to your pet’s safety or just plain smart business, but over 100 dealers moving to Pet Stop brand speaks volumes.
It’s because we’re designed and manufactured in the US.
We pioneered and patented many of the features incorporated in our equipment that protect your pet and bring you peace of mind. Best of all, our design team resides in Pennsylvania, where the product is manufactured. Our people are pet lovers who understand the importance of making a superior product. We relish the role we play in helping to keep your pet safe. It’s why we place so much emphasis on pursuing product development. When you select Pet Stop, this is the reason you’ll experience a unique brand of Pet-containment
Lifetime Replacement Warranty for Lightning Damage & Zapp Alert®
Perimeter® Technologies & Pet Stop® Brand transmitters are covered under this unique “Lifetime” parts guarantee! If lightning strikes and damages your transmitter, simply notify us and we will make arrangements to get you a new one and retrieve the damaged unit (labor charges may apply.)
Zapp Alert® is an audible and visual warning system alerts you if a surge occurs in the transmitter. This feature is a Pet Stop® exclusive that will help protect your pet by letting you know immediately when your system is down.
This warranty does not cover damage to the wire around the yard. Normal repair charges will apply to finding and repairing wire breaks due to lightning.
Stabilitemp
Perimeter® Technologies & Pet Stop® designed their transmitters to withstand temperature extremes found in most garages and basements, where the transmitter is sometimes installed. Not all pet-fence systems incorporate this important feature. It’s just one more way they go above and beyond to ensure your pet’s safety.
Containment Guarantee
Hall of Fame City Pet Stop guarantees that our systems will contain your dog(s) assuming (1) they are installed by us, (2) they are operated and maintained as we instruct, and (3) you notify us when any problem occurs so we can quickly diagnose and resolve the issue.
There are many factors that are out of our control and only you can provide us with the information we need to help you ensure there are no escape issues. We guarantee that the Pet Stop® EcoLite™HO receiver will stop any dog with the right combination of settings or we will refund your full purchase price.
If your dog displays a need for a stronger correction or some other combination of settings than the PCC200 receiver is capable of delivering, Hall of Fame City Pet Stop will offer you the upgrade option to the EcoLite™HO receiver that will do the job for the most stubborn of dogs.
No matter how old your PCC200 receiver is we will give you full trade-in credit and you pay the $200 difference in price plus $50 for the Diagnostic Charging Base if this will be your first EcoLite receiver.
Regardless of the Pet Stop® system you choose our containment guarantee applies covers any situation.
If you have a Perimeter Technologies® System the following terms apply:
- Containment Guarantee with Perimeter® Technologies System Only. (If a stronger or extended correction is needed to contain a stubborn dog, that can only be achieved by upgrading to a different receiver collar or a system that provides these options, Hall of Fame City Pet Stop gives you the option to upgrade to the EcoLite HO system
Any Layout
Each of our systems include containment for up to one acre with any layout you choose. This means that we will install the wire where we can safely operate our wire trencher (see video) to establish containment boundaries.
If excessive hand digging or manual placement of wire is necessary (more than 20 linear feet) to accomplish your layout request, our technician will evaluate the additional time required and give you a cost for this additional labor and you can decide if you want to proceed or simplify the design.
Unlimited On-Site Follow-up Training Guarantee
Hall of Fame City Pet Stop always does the first initial training session onsite with you and your dog after the system has been installed.
The GentleSteps Training™ process is so easy that children can help with the process. Once we have completed this initial session you will know exactly what to do to continue the process of helping your dog(s) get accustomed to the new boundary.
We know that occasionally a dog may get startled by a higher level correction, or in some cases a dog will need a higher correction than what a specific receiver is delivering. In either case, or any other odd situation that occurs that requires onsite assistance, we guarantee that we will return as necessary at no charge to help resolve these issues.
There is no limit to the number of visits, however we fully expect you will contact us within the first 15 days for assistance if you are having challenges. We do whatever is required to solve any problem.
We make it very easy for you to contact us by phone, text or email, to get the assistance you need. We also provide an online form on our website that you can fill out and submit to us. You will receive immediate confirmation by email that your request has been received, and we are instantly notified by email that you need assistance.
We monitor this dedicated email regularly and respond very quickly by phone, text, or email depending on your preference. In most cases we can resolve most issues over the phone, via email, or by text message depending on your preference.
The reason that we only need to do one initial session is very simple, our systems are 100% adjustable by you, thereby eliminating the requirement of paying for an executive dog walker who controls the programming of the receiver. Our systems enable you to gradually increase the correction stimulus as you see fit until your dog has a healthy respect for the boundary.
We also want to point out that we have several video clips on our website that can be very helpful to answer questions quickly when we are not available, particularly on holidays or after business hours.
One Year Money Back Guarantee
In order to provide you with a 100% risk free opportunity and put a Hidden Fence to the test with your dog(s) to make sure it is the best solution for containment, we offer you a full One Year Money Back Guarantee giving us the opportunity to prove it to you.
All we ask is that you stay in communication with us when a problem arises and allow us the opportunity to resolve the issue.
If we are not able to accomplish this to your satisfaction we will refund 100% of your payment for the system and send a representative to recover the equipment and disable the wire.
If we do not hear from you about any problems or you choose not to allow us to help resolve the issue and then you request a refund, we will evaluate your situation and come up with a resolution that is fair and equitable.
Driveway Crossing
Regardless of the type of driveway you have, we simply use our concrete saw to clean out a natural expansion joint and insert the wire 2″ deep and re-cover with material that came out of the joint.
If your driveway has no joints we will make a fresh clean cut where you instruct us to and seal it if necessary.
Buried Wire Guarantee
We use the highest quality 14 gauge stranded direct burial grade wire available. It is professionally trenched in on average of 4” deep. Our proprietary machines cut an incision into your turf with a custom knife that feeds the wire behind it automatically. In thick healthy turf, most people have a difficult time locating where the cut is after we are done. The flags and tire tracks from our machine are usually the only visual clues as to the location of the wire.
A common misconception is that the gauge of the copper is somehow a factor in the longevity of the system. This is a myth perpetrated by companies that want to charge more money for heavier gauge wire (16 & 14). The reality is that copper will begin to deteriorate and eventually break as soon it is exposed to the elements due to a breakage or damage to the casing around the copper wire.
The 18 and 14 gauge that we offer comes with identical 45 mil casing that is extremely durable and will provide many years of uninterrupted service. 14 gauge copper wire costs more but provides no additional benefits to the longevity of your system. Because of this we do not encourage the upgrade, but we do offer it for an additional cost if you prefer this option.
We are so confident in our installation process and the materials we use that we provide a peace of mind 3 year guarantee on the buried wire for installation defects. We also offer optional extended warranty protection packages for an additional cost.
Interest Free Financing
We have been told that our “in house” interest free financing is one of the best services we offer. There is no application or credit check process involved. Simply tell us you want to do the interest free financing and we will work out the details with you that work for your budget.
Example…$1,275 system price, you pay $475 the day of installation and then you will pay $100 per month for 8 months to pay off the balance.
We will finance any price package and all we ask is that you pay it off within 8 months if possible. We will work with other situations on an individual basis depending on the circumstances.
